Systems must meet the following minimum requirements:
IBM compatible PC with Pentium class microprocessor. 512
Administrative access is required to install and .NET Framework
4.0 or higher required
Any Win32 or Win64 operating system (server or workstation):
Windows XP, Windows Vista, Windows 7, Windows 8, 10, Windows
Server 2003, 2008, 2012 etc.
Please make sure that you are using the latest version of
the software and that you have carefully read this help file.
If your problem is not addressed by documentation, the following
information is required to provide support:
- A full description of your problem.
- Product version (should be the latest version).
- Operating System version.
- .NET Framework version.
- How the error or condition has occurred, including the sequence
of actions leading up to the error condition, error messages...etc.
Occasionally support cases require sample files to reproduce
the error condition. Please compress related material into
.zip, .rar or .tar archives.
Please visit AJE
Software and login to your account to create a support
ticket and submit the information requested.
If you are upgrading from previous versions just run the
setup.exe program as normal. Your installation will be updated.